Atol Protection
Appendix 3 – ASTs to be used on website and in Terms and Conditions
Your terms and conditions must include your company name (or trading name notified to the CAA), your ATOL Number and the following statements;
"Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you
will receive an ATOL Certificate. This lists what is financially protected, where
you can get information on what this means for you and who to contact if things
go wrong."
“We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme.”
Appendix 4:
Your publicity material (including websites and brochures) must show your company name (or trading name notified to the CAA), your ATOL Number, the ATOL logo and one of the following statements depending on the products which are being made available.
"All the flights and flight-inclusive holidays [in this brochure] [on this website - as
appropriate] are financially protected by the ATOL scheme. When you pay you
will be supplied with an ATOL Certificate. Please ask for it and check to ensure
that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more
information about financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate"
OR
"Many of the flights and flight-inclusive holidays [in this brochure] [on this
website - as appropriate] are financially protected by the ATOL scheme. But
ATOL protection does not apply to all holiday and travel services listed [in this
brochure/on this website]. Please ask us to confirm what protection may apply
to your booking. If you do not receive an ATOL Certificate then the booking will
not be ATOL protected. If you do receive an ATOL Certificate but all the parts
of your trip are not listed on it, those parts will not be ATOL protected. Please
see our booking conditions for information, or for more information about
financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate"